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Q: Do the companies really listen?
Answer(s) to this Question (
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It Pays To Vocalize Your Opinions
Have a problem with a product? Vocalize your opinion.
Save the item and contact the company. Many companies are receptive to feedback and are serious when it comes to quality. Tell them the problem. They normally want to make you a satisfied customer and will send out replacement product, refunds, and/or free item coupons. The same goes for positive feedback. Do you love a product? Tell them so. Sometimes you get rewarded with free coupons.
Where To Go With Questions
Have you ever wondered which company makes a "store brand" product? (For example, who makes the Publix ice cream) Do you like a particular product but your store doesn't carry that brand? Are you frustrated with the lack of consistency in store policies?
You can try to check with the store manager, but often even they are unsure. Try going to their corporate website to see if the information is there. --See my links under the "Grocery Corporate Website" category-- If not try calling their quality assurance department. They are most likely able to answer your questions or at least be able to direct you to the right department.
